Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery
We only take payment on or after the day we despatch your order. You will normally receive your goods within approximately seven working days from when we receive your order (within the UK).

If you order one or more products, you may receive separate packages which arrive on different days. WE WILL ONLY DELIVER TO THE CARD HOLDER'S ADDRESS. ALL CREDIT CARD TRANSACTIONS ARE SECURITY CHECKED. All shortages must be reported within 24 hours of receipt.

All prices on this website are quoted in UK Pounds. All prices exclude VAT, postage and packaging.

Privacy & Security

• Lamphouse will use information provided by you to improve our already high level of service. This policy covers all of the Lamphouse website only and not sites owned by third parties. We will use this information to provide you with the services we offer and to constantly improve what we can offer you as our customer. We will not use this information for any other purpose other than to improve what we provide to our customers and potential customers. Any updates to the policy will be made available on this page as soon as they occur.
• Lamphouse complies with the Data Protection Act 1998. All data is kept secure and will only use personal data in a fair and lawful manner. Information you provide will not be passed to organizations outside of Lamphouse. In any case to the contrary we will inform you and is still subject to you not objecting.
• The information collected is obtained from our online submission forms, the online chat facility, direct email from you and the monitoring of site traffic. By monitoring site traffic we are able to tailor our service to meet the demands of our customers and potential customers. When necessary we will inform you of how we obtained information if it was by any other source not listed above.
• This website includes hypertext links to other company’s website’s. Lamphouse did not create these website’s. Clicking on these links results in you leaving this website, thus becoming subject to different terms and conditions and privacy policy. Lamphouse is not responsible for maintaining these sites or their content, although we do check the suitability of their subject matter prior to creating these links. These third party website’s are accessed entirely at your own risk.”

Returns & Replacements
Lamphouse warranty is based on that provided by the lamp manufacturer and is usually either 30 or 90 days. This applies to any brand showing faults due to defective materials or workmanship. The warranty commences from date of invoice.

Damaged in transit
Breakages of lamp or module must be reported within five working days of receipt to enable us to claim with our carriers. Any claim outside of this period cannot be supported.

Customer Ordered in error
If you have ordered the wrong item or you no longer require the lamp, please log a returns request by letter or email within 14 days of the invoice date. Normally a variable restocking charge is applied against the return credit and dependant on the manufacturers return policy, assuming the package is unopened, in pristine condition and with the original seals intact.

Faulty Product / Warranty claim
If in the unlikely event that your lamp does not work and that there appears to be a fault, please use the standard returns process to get the lamp back to us and to receive a replacement.

Incorrect product supplied
We endeavour to ensure that we supply the correct lamp to you, but in the unlikely event that we have made an error with your order, please log a return request by letter or email within 14 days of the invoice date. The query will be checked by our sales team against your original purchase order. Products must be unopened, in pristine condition and with the original seals intact.

Ordering
You can place your order online, by email at sales@lamphouse.co.uk , by telephone on 0845 6440100 or by post to Lamphouse, Fitzgerald House, 9 Avenue Road, Doncaster, DN2 4AH.

If you wish to cancel or change your order, please call us on 0845 6440100 (during office hours), or email us at sales@lamphouse.co.uk . We advise you to email us immediately, or call us to stand the best chance of catching us before your order is processed. If you email us, please include a daytime telephone number if possible.

If you contact us before your order has been processed, we will be happy to alter or cancel it with no problems. If we have already sent your order, you will need to return it to us as soon as you receive it (please refer to the Returns section above). This does not affect your statutory rights as a consumer.

Payment, Pricing & Promotions
You can pay for your order using our secure online payment system.

We are pleased to offer a special service for schools and educational establishments who may order online using our ‘Educational Orders’ tab and then receive an invoice.

Prices are being continually updated and in the unlikely event that this alters the quoted price for committed orders, Lamphouse will inform you and allow you to cancel the order or continue with the new price.

Viewing Orders
To track your order, simply call one of our customer service representatives on 0845 6440100 and tell them your name and order invoice number(s), or Email sales@lamphouse.co.uk.

Updating Account Information
Please contact customer services with any changes to your details, particularly if you have a change of delivery address, as soon as possible. We will make every attempt to ensure the information is accurate and ask you to do the same.